HOW TO RETURN
If your purchase has not met your expectations, you can make a return.
You can see the conditions and the different options available for you to return your items.
CONDITIONS TO COMPLETE A RETURN
- You must manage the return before the established deadline:
you have 30 days from the shipping date of your order. - Items must be in their original condition and include all labels.
- You have to make the return in the same market/region where you made the purchase.
You can find more information about the Return and Exchange Policy and the right of withdrawal in our Terms of Use.
HOME COLLECTION
We offer the option of returning your items using our home collection service. The cost of the return request is 5.95 EUR, which will be deducted from your refund.
You can request a return from the Returns section of your account.
Once you have made the return request, a carrier will pick up your package at the address of your choice within 24-48 hours.
You don't need to print any return label, the courier will bring it with them.
It is not necessary to include a purchase receipt.